{"id":1572,"date":"2026-10-18T16:00:24","date_gmt":"2026-10-18T16:00:24","guid":{"rendered":"https:\/\/kingpoppersdubai.com\/?page_id=1572"},"modified":"2026-10-18T16:01:55","modified_gmt":"2026-10-18T16:01:55","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/kingpoppersdubai.com\/index.php\/returns-refunds-policy\/","title":{"rendered":"Returns &amp; Refunds Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1572\" class=\"elementor elementor-1572\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50bbd14 e-con e-atomic-element e-flexbox-base e-8fe14f2 \" data-id=\"50bbd14\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"50bbd14\">\n    \t\t<div class=\"elementor-element elementor-element-1cdfbbc elementor-widget elementor-widget-html\" data-id=\"1cdfbbc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n<style>\r\n\/* ============================================\r\n   KING POPPERS DUBAI\r\n   RETURNS & REFUNDS POLICY\r\n   Modern Customer Care Center\r\n   Elementor \/ WoodMart Compatible\r\n============================================ *\/\r\n\r\n.kpd-return,\r\n.kpd-return * {\r\n  box-sizing: border-box;\r\n}\r\n\r\n.kpd-return {\r\n  --cream:#F2ECE1;\r\n  --white:#FFFCF7;\r\n  --dark:#332B24;\r\n  --brown:#6E5945;\r\n  --gold:#B49A75;\r\n  --muted:#807466;\r\n  --line:#DED1BE;\r\n  --soft:#EAE0D1;\r\n\r\n  width:100%;\r\n  background:var(--cream);\r\n  color:var(--dark);\r\n  font-family:Arial,Helvetica,sans-serif;\r\n  line-height:1.8;\r\n  overflow:hidden;\r\n}\r\n\r\n.kpd-return h1,\r\n.kpd-return h2,\r\n.kpd-return h3,\r\n.kpd-return p {\r\n  margin:0;\r\n  color:inherit;\r\n}\r\n\r\n.kpd-return a {\r\n  color:inherit;\r\n  text-decoration:none;\r\n}\r\n\r\n.kpd-return .kpd-container {\r\n  max-width:1160px;\r\n  padding:0 25px;\r\n  margin:0 auto;\r\n}\r\n\r\n.kpd-return .kpd-small-label {\r\n  display:block;\r\n  font-size:10px;\r\n  font-weight:700;\r\n  letter-spacing:2.4px;\r\n  color:var(--brown);\r\n  text-transform:uppercase;\r\n}\r\n\r\n.kpd-return .kpd-serif {\r\n  font-family:Georgia,\"Times New Roman\",serif;\r\n  font-weight:400;\r\n  line-height:1.22;\r\n}\r\n\r\n.kpd-return .kpd-gold-rule {\r\n  width:49px;\r\n  height:2px;\r\n  background:var(--gold);\r\n}\r\n\r\n\/* ==========================================\r\n   01 COMPACT HEADER\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-header {\r\n  padding:30px 0 25px;\r\n}\r\n\r\n.kpd-return .kpd-header-inner {\r\n  display:flex;\r\n  justify-content:space-between;\r\n  align-items:end;\r\n  gap:25px;\r\n  padding-bottom:27px;\r\n  border-bottom:1px solid var(--line);\r\n}\r\n\r\n.kpd-return .kpd-header h1 {\r\n  font-family:Georgia,\"Times New Roman\",serif;\r\n  font-size:clamp(36px,4.8vw,57px);\r\n  font-weight:400;\r\n  letter-spacing:-1.5px;\r\n  line-height:1.18;\r\n  margin:10px 0 0;\r\n  color:var(--dark);\r\n}\r\n\r\n.kpd-return .kpd-header-meta {\r\n  text-align:right;\r\n  font-size:11px;\r\n  color:var(--brown);\r\n  line-height:1.9;\r\n  flex-shrink:0;\r\n}\r\n\r\n.kpd-return .kpd-header-meta strong {\r\n  display:block;\r\n  color:var(--dark);\r\n  font-size:12px;\r\n}\r\n\r\n\/* ==========================================\r\n   02 INTRODUCTION\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-intro {\r\n  padding:18px 0 35px;\r\n}\r\n\r\n.kpd-return .kpd-intro p {\r\n  max-width:900px;\r\n  font-size:14px;\r\n  line-height:1.95;\r\n  color:#66594C;\r\n}\r\n\r\n\/* ==========================================\r\n   03 SUPPORT ISSUE CARDS\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-issues {\r\n  padding:0 0 55px;\r\n}\r\n\r\n.kpd-return .kpd-issue-grid {\r\n  display:grid;\r\n  grid-template-columns:repeat(3,minmax(0,1fr));\r\n  gap:14px;\r\n}\r\n\r\n.kpd-return .kpd-issue-card {\r\n  display:flex;\r\n  flex-direction:column;\r\n  min-height:190px;\r\n  padding:25px 25px 24px;\r\n  background:var(--white);\r\n  border:1px solid #E1D6C8;\r\n  transition:border-color .2s,transform .2s;\r\n}\r\n\r\n.kpd-return .kpd-issue-card:hover {\r\n  transform:translateY(-3px);\r\n  border-color:var(--gold);\r\n}\r\n\r\n.kpd-return .kpd-issue-icon {\r\n  width:36px;\r\n  height:36px;\r\n  margin-bottom:21px;\r\n  color:#967C59;\r\n}\r\n\r\n.kpd-return .kpd-issue-icon svg {\r\n  width:100%;\r\n  height:100%;\r\n  fill:none;\r\n  stroke:currentColor;\r\n  stroke-width:1.5;\r\n  stroke-linecap:round;\r\n  stroke-linejoin:round;\r\n}\r\n\r\n.kpd-return .kpd-issue-card h3 {\r\n  font-size:17px;\r\n  font-weight:700;\r\n  line-height:1.4;\r\n  margin-bottom:8px;\r\n}\r\n\r\n.kpd-return .kpd-issue-card p {\r\n  font-size:12px;\r\n  line-height:1.85;\r\n  color:#77695A;\r\n}\r\n\r\n\/* ==========================================\r\n   04 REQUEST PROCESS\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-process {\r\n  background:var(--dark);\r\n  padding:55px 0 60px;\r\n  color:#FBF4E9;\r\n}\r\n\r\n.kpd-return .kpd-process-head {\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:space-between;\r\n  gap:25px;\r\n  margin-bottom:35px;\r\n}\r\n\r\n.kpd-return .kpd-process .kpd-small-label {\r\n  color:#D6BD96;\r\n}\r\n\r\n.kpd-return .kpd-process h2 {\r\n  font-family:Georgia,serif;\r\n  font-size:clamp(28px,3vw,39px);\r\n  font-weight:400;\r\n  line-height:1.25;\r\n  color:#FFF7EB;\r\n  margin:8px 0 0;\r\n}\r\n\r\n.kpd-return .kpd-process-note {\r\n  max-width:360px;\r\n  color:#D7C9B9;\r\n  font-size:12px;\r\n  line-height:1.9;\r\n}\r\n\r\n.kpd-return .kpd-process-grid {\r\n  display:grid;\r\n  grid-template-columns:repeat(4,minmax(0,1fr));\r\n  gap:12px;\r\n}\r\n\r\n.kpd-return .kpd-process-step {\r\n  padding:22px 21px;\r\n  background:#463A30;\r\n  border:1px solid #655342;\r\n  min-height:175px;\r\n}\r\n\r\n.kpd-return .kpd-process-number {\r\n  display:block;\r\n  font-family:Georgia,serif;\r\n  font-size:29px;\r\n  color:#D6B98F;\r\n  line-height:1;\r\n  margin-bottom:24px;\r\n}\r\n\r\n.kpd-return .kpd-process-step h3 {\r\n  color:#FFF7EB;\r\n  font-size:14px;\r\n  font-weight:700;\r\n  margin-bottom:10px;\r\n}\r\n\r\n.kpd-return .kpd-process-step p {\r\n  color:#D9CDBD;\r\n  font-size:12px;\r\n  line-height:1.8;\r\n}\r\n\r\n\/* ==========================================\r\n   05 POLICY INTRO\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-details {\r\n  padding:65px 0 70px;\r\n}\r\n\r\n.kpd-return .kpd-details-head {\r\n  margin-bottom:28px;\r\n}\r\n\r\n.kpd-return .kpd-details-head h2 {\r\n  font-family:Georgia,serif;\r\n  font-size:clamp(30px,3.8vw,43px);\r\n  font-weight:400;\r\n  margin:9px 0 15px;\r\n}\r\n\r\n.kpd-return .kpd-details-head p {\r\n  max-width:730px;\r\n  font-size:13px;\r\n  color:#78695A;\r\n  line-height:1.9;\r\n}\r\n\r\n\/* POLICY GRID *\/\r\n\r\n.kpd-return .kpd-policy-grid {\r\n  display:grid;\r\n  grid-template-columns:repeat(2,minmax(0,1fr));\r\n  gap:16px;\r\n  align-items:stretch;\r\n}\r\n\r\n.kpd-return .kpd-policy-block {\r\n  min-width:0;\r\n  background:var(--white);\r\n  border:1px solid #E2D6C7;\r\n  padding:31px 30px 34px;\r\n  scroll-margin-top:85px;\r\n}\r\n\r\n.kpd-return .kpd-policy-block.wide {\r\n  grid-column:1 \/ -1;\r\n}\r\n\r\n.kpd-return .kpd-block-head {\r\n  display:flex;\r\n  align-items:flex-start;\r\n  gap:15px;\r\n  margin-bottom:22px;\r\n}\r\n\r\n.kpd-return .kpd-block-number {\r\n  display:flex;\r\n  align-items:center;\r\n  justify-content:center;\r\n  flex:0 0 42px;\r\n  width:42px;\r\n  height:42px;\r\n  border:1px solid #C7B293;\r\n  color:#9C805D;\r\n  background:#F4EDE3;\r\n  font-family:Georgia,serif;\r\n  font-size:19px;\r\n}\r\n\r\n.kpd-return .kpd-block-head h3 {\r\n  font-family:Georgia,serif;\r\n  font-size:clamp(22px,2.2vw,28px);\r\n  font-weight:400;\r\n  line-height:1.27;\r\n  padding-top:4px;\r\n}\r\n\r\n.kpd-return .kpd-policy-block p {\r\n  font-size:13px;\r\n  line-height:2;\r\n  color:#675A4D;\r\n  margin:0 0 15px;\r\n}\r\n\r\n.kpd-return .kpd-policy-block p:last-child {\r\n  margin-bottom:0;\r\n}\r\n\r\n.kpd-return .kpd-policy-block strong {\r\n  color:var(--dark);\r\n}\r\n\r\n.kpd-return .kpd-list {\r\n  list-style:none;\r\n  margin:17px 0 21px;\r\n  padding:0;\r\n}\r\n\r\n.kpd-return .kpd-list li {\r\n  position:relative;\r\n  font-size:13px;\r\n  line-height:1.8;\r\n  color:#66584B;\r\n  padding-left:22px;\r\n  margin-bottom:12px;\r\n}\r\n\r\n.kpd-return .kpd-list li:before {\r\n  content:\"\";\r\n  position:absolute;\r\n  left:0;\r\n  top:10px;\r\n  width:7px;\r\n  height:7px;\r\n  background:var(--gold);\r\n  border-radius:50%;\r\n}\r\n\r\n.kpd-return .kpd-info-panel {\r\n  margin-top:19px;\r\n  padding:20px 22px;\r\n  background:#F1E9DE;\r\n  border-left:3px solid var(--gold);\r\n}\r\n\r\n.kpd-return .kpd-info-panel p {\r\n  margin:0;\r\n}\r\n\r\n\/* ==========================================\r\n   06 REQUEST HELP\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-help {\r\n  background:#E8DDCD;\r\n  padding:60px 0 65px;\r\n}\r\n\r\n.kpd-return .kpd-help-grid {\r\n  display:grid;\r\n  grid-template-columns:.9fr 1.1fr;\r\n  gap:55px;\r\n  align-items:center;\r\n}\r\n\r\n.kpd-return .kpd-help-heading h2 {\r\n  font-family:Georgia,serif;\r\n  font-weight:400;\r\n  font-size:clamp(32px,4vw,48px);\r\n  line-height:1.2;\r\n  margin:11px 0 20px;\r\n}\r\n\r\n.kpd-return .kpd-help-heading p {\r\n  color:#6B5C4D;\r\n  font-size:13px;\r\n  line-height:1.95;\r\n}\r\n\r\n.kpd-return .kpd-contact-box {\r\n  background:var(--white);\r\n  padding:30px 32px;\r\n  border:1px solid #DCCDB9;\r\n}\r\n\r\n.kpd-return .kpd-contact-row {\r\n  display:grid;\r\n  grid-template-columns:120px 1fr;\r\n  gap:16px;\r\n  padding:15px 0;\r\n  border-bottom:1px solid #E9DED1;\r\n}\r\n\r\n.kpd-return .kpd-contact-row:last-of-type {\r\n  border-bottom:none;\r\n}\r\n\r\n.kpd-return .kpd-contact-label {\r\n  color:#8D7352;\r\n  font-size:10px;\r\n  font-weight:700;\r\n  letter-spacing:1.2px;\r\n  text-transform:uppercase;\r\n  padding-top:3px;\r\n}\r\n\r\n.kpd-return .kpd-contact-value {\r\n  min-width:0;\r\n  overflow-wrap:anywhere;\r\n  color:var(--dark);\r\n  font-size:13px;\r\n}\r\n\r\n.kpd-return .kpd-contact-value a {\r\n  color:var(--brown);\r\n  text-decoration:underline;\r\n  text-underline-offset:3px;\r\n}\r\n\r\n.kpd-return .kpd-contact-foot {\r\n  margin-top:19px;\r\n  color:#746556;\r\n  font-size:12px;\r\n  line-height:1.85;\r\n}\r\n\r\n\/* ==========================================\r\n   FOOTER\r\n========================================== *\/\r\n\r\n.kpd-return .kpd-footer {\r\n  padding:25px 15px;\r\n  background:var(--cream);\r\n  text-align:center;\r\n  border-top:1px solid var(--line);\r\n}\r\n\r\n.kpd-return .kpd-footer p {\r\n  color:var(--brown);\r\n  font-size:11px;\r\n  letter-spacing:.6px;\r\n}\r\n\r\n\/* ==========================================\r\n   TABLET\r\n========================================== *\/\r\n\r\n@media(max-width:991px) {\r\n  .kpd-return .kpd-process-grid {\r\n    grid-template-columns:repeat(2,1fr);\r\n  }\r\n\r\n  .kpd-return .kpd-help-grid {\r\n    gap:25px;\r\n  }\r\n}\r\n\r\n\/* ==========================================\r\n   MOBILE\r\n========================================== *\/\r\n\r\n@media(max-width:767px) {\r\n\r\n  .kpd-return .kpd-container {\r\n    padding:0 17px;\r\n  }\r\n\r\n  .kpd-return .kpd-header {\r\n    padding:20px 0 16px;\r\n  }\r\n\r\n  .kpd-return .kpd-header-inner {\r\n    display:block;\r\n    padding-bottom:20px;\r\n  }\r\n\r\n  .kpd-return .kpd-header h1 {\r\n    font-size:37px;\r\n    letter-spacing:-.7px;\r\n  }\r\n\r\n  .kpd-return .kpd-header-meta {\r\n    margin-top:17px;\r\n    text-align:left;\r\n  }\r\n\r\n  .kpd-return .kpd-intro {\r\n    padding:13px 0 26px;\r\n  }\r\n\r\n  .kpd-return .kpd-intro p {\r\n    font-size:13px;\r\n  }\r\n\r\n  .kpd-return .kpd-issue-grid,\r\n  .kpd-return .kpd-policy-grid,\r\n  .kpd-return .kpd-help-grid {\r\n    grid-template-columns:1fr;\r\n  }\r\n\r\n  .kpd-return .kpd-issue-grid {\r\n    gap:9px;\r\n  }\r\n\r\n  .kpd-return .kpd-issue-card {\r\n    min-height:0;\r\n    padding:22px;\r\n  }\r\n\r\n  .kpd-return .kpd-issue-icon {\r\n    margin-bottom:13px;\r\n  }\r\n\r\n  .kpd-return .kpd-issues {\r\n    padding-bottom:42px;\r\n  }\r\n\r\n  .kpd-return .kpd-process {\r\n    padding:45px 0;\r\n  }\r\n\r\n  .kpd-return .kpd-process-head {\r\n    display:block;\r\n    margin-bottom:24px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-note {\r\n    margin-top:13px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-grid {\r\n    grid-template-columns:1fr 1fr;\r\n    gap:8px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-step {\r\n    min-height:180px;\r\n    padding:17px 14px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-number {\r\n    font-size:25px;\r\n    margin-bottom:19px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-step h3 {\r\n    font-size:12px;\r\n  }\r\n\r\n  .kpd-return .kpd-process-step p {\r\n    font-size:11px;\r\n  }\r\n\r\n  .kpd-return .kpd-details {\r\n    padding:48px 0;\r\n  }\r\n\r\n  .kpd-return .kpd-details-head h2 {\r\n    font-size:33px;\r\n  }\r\n\r\n  .kpd-return .kpd-policy-grid {\r\n    gap:10px;\r\n  }\r\n\r\n  .kpd-return .kpd-policy-block {\r\n    padding:24px 20px 26px;\r\n  }\r\n\r\n  .kpd-return .kpd-policy-block.wide {\r\n    grid-column:auto;\r\n  }\r\n\r\n  .kpd-return .kpd-block-head {\r\n    gap:11px;\r\n  }\r\n\r\n  .kpd-return .kpd-block-head h3 {\r\n    font-size:23px;\r\n  }\r\n\r\n  .kpd-return .kpd-policy-block p,\r\n  .kpd-return .kpd-list li {\r\n    font-size:12.5px;\r\n  }\r\n\r\n  .kpd-return .kpd-help {\r\n    padding:48px 0;\r\n  }\r\n\r\n  .kpd-return .kpd-help-grid {\r\n    gap:25px;\r\n  }\r\n\r\n  .kpd-return .kpd-help-heading h2 {\r\n    font-size:37px;\r\n  }\r\n\r\n  .kpd-return .kpd-contact-box {\r\n    padding:23px 20px;\r\n  }\r\n\r\n  .kpd-return .kpd-contact-row {\r\n    grid-template-columns:1fr;\r\n    gap:5px;\r\n  }\r\n}\r\n\r\n@media(prefers-reduced-motion:reduce) {\r\n  .kpd-return * {\r\n    transition:none!important;\r\n  }\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"kpd-return\">\r\n\r\n<!-- ======================================\r\n     01 COMPACT HEADER\r\n====================================== -->\r\n\r\n<header class=\"kpd-header\">\r\n\r\n  <div class=\"kpd-container\">\r\n\r\n    <div class=\"kpd-header-inner\">\r\n\r\n      <div>\r\n\r\n        <span class=\"kpd-small-label\">\r\n          KING POPPERS DUBAI \/ CUSTOMER CARE\r\n        <\/span>\r\n\r\n        <h1>\r\n          Returns &amp;<br>\r\n          Refunds Policy\r\n        <\/h1>\r\n\r\n      <\/div>\r\n\r\n      <div class=\"kpd-header-meta\">\r\n\r\n        <strong>King Poppers Dubai<\/strong>\r\n\r\n        Website Policy<br>\r\n        Last Updated: 18 October 2026\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/header>\r\n\r\n\r\n<!-- ======================================\r\n     02 INTRODUCTION\r\n====================================== -->\r\n\r\n<section class=\"kpd-intro\">\r\n\r\n  <div class=\"kpd-container\">\r\n\r\n    <p>\r\n      At King Poppers Dubai, we want\r\n      customers to receive the products\r\n      they ordered and have a clear\r\n      process for resolving order issues.\r\n      If you receive an incorrect,\r\n      damaged, or incomplete order,\r\n      please contact our support team\r\n      so we can review the situation\r\n      and explain the available options.\r\n    <\/p>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- ======================================\r\n     03 COMMON ORDER ISSUES\r\n====================================== -->\r\n\r\n<section class=\"kpd-issues\">\r\n\r\n  <div class=\"kpd-container\">\r\n\r\n    <div class=\"kpd-issue-grid\">\r\n\r\n      <!-- INCORRECT PRODUCT -->\r\n\r\n      <a href=\"#kpd-return-02\"\r\n        class=\"kpd-issue-card\">\r\n\r\n        <div class=\"kpd-issue-icon\">\r\n          <svg viewBox=\"0 0 48 48\">\r\n            <path d=\"M8 13L24 5l16 8v22l-16 8-16-8z\"\/>\r\n            <path d=\"M8 13l16 9 16-9M24 22v21\"\/>\r\n            <path d=\"M17 9l16 9\"\/>\r\n          <\/svg>\r\n        <\/div>\r\n\r\n        <h3>Incorrect Product<\/h3>\r\n\r\n        <p>\r\n          Received something different\r\n          from what you ordered?\r\n          Learn how to request assistance.\r\n        <\/p>\r\n\r\n      <\/a>\r\n\r\n\r\n      <!-- DAMAGED ORDER -->\r\n\r\n      <a href=\"#kpd-return-02\"\r\n        class=\"kpd-issue-card\">\r\n\r\n        <div class=\"kpd-issue-icon\">\r\n          <svg viewBox=\"0 0 48 48\">\r\n            <path d=\"M24 4L44 40H4z\"\/>\r\n            <path d=\"M24 17v11M24 34v1\"\/>\r\n          <\/svg>\r\n        <\/div>\r\n\r\n        <h3>Damaged Order<\/h3>\r\n\r\n        <p>\r\n          Find out what information\r\n          to provide if your order\r\n          arrives visibly damaged.\r\n        <\/p>\r\n\r\n      <\/a>\r\n\r\n\r\n      <!-- MISSING ITEMS -->\r\n\r\n      <a href=\"#kpd-return-02\"\r\n        class=\"kpd-issue-card\">\r\n\r\n        <div class=\"kpd-issue-icon\">\r\n          <svg viewBox=\"0 0 48 48\">\r\n            <rect x=\"7\" y=\"10\"\r\n              width=\"34\" height=\"28\" rx=\"2\"\/>\r\n            <path d=\"M7 19h34M18 10v9\"\/>\r\n            <path d=\"M24 25v9M19.5 29.5h9\"\/>\r\n          <\/svg>\r\n        <\/div>\r\n\r\n        <h3>Missing Items<\/h3>\r\n\r\n        <p>\r\n          If an item is missing\r\n          from your parcel,\r\n          see what steps to take.\r\n        <\/p>\r\n\r\n      <\/a>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- ======================================\r\n     04 SUPPORT PROCESS\r\n====================================== -->\r\n\r\n<section class=\"kpd-process\">\r\n\r\n  <div class=\"kpd-container\">\r\n\r\n    <div class=\"kpd-process-head\">\r\n\r\n      <div>\r\n\r\n        <span class=\"kpd-small-label\">\r\n          THE SUPPORT PROCESS\r\n        <\/span>\r\n\r\n        <h2>\r\n          How to Request Assistance\r\n        <\/h2>\r\n\r\n      <\/div>\r\n\r\n      <p class=\"kpd-process-note\">\r\n        Please contact our team before\r\n        sending back an item. Complete\r\n        information helps us review\r\n        your request more efficiently.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"kpd-process-grid\">\r\n\r\n      <div class=\"kpd-process-step\">\r\n\r\n        <span class=\"kpd-process-number\">\r\n          01\r\n        <\/span>\r\n\r\n        <h3>Contact Support<\/h3>\r\n\r\n        <p>\r\n          Reach out to our\r\n          customer support team.\r\n        <\/p>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"kpd-process-step\">\r\n\r\n        <span class=\"kpd-process-number\">\r\n          02\r\n        <\/span>\r\n\r\n        <h3>Provide Order Details<\/h3>\r\n\r\n        <p>\r\n          Share your order reference\r\n          and explain the issue.\r\n        <\/p>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"kpd-process-step\">\r\n\r\n        <span class=\"kpd-process-number\">\r\n          03\r\n        <\/span>\r\n\r\n        <h3>Include Evidence<\/h3>\r\n\r\n        <p>\r\n          Attach photographs\r\n          or relevant information\r\n          where available.\r\n        <\/p>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"kpd-process-step\">\r\n\r\n        <span class=\"kpd-process-number\">\r\n          04\r\n        <\/span>\r\n\r\n        <h3>Follow Instructions<\/h3>\r\n\r\n        <p>\r\n          Wait for our team\r\n          to explain the\r\n          available next steps.\r\n        <\/p>\r\n\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- ======================================\r\n     05 DETAILED POLICY\r\n====================================== -->\r\n\r\n<section class=\"kpd-details\">\r\n\r\n  <div class=\"kpd-container\">\r\n\r\n    <div class=\"kpd-details-head\">\r\n\r\n      <span class=\"kpd-small-label\">\r\n        RETURNS &amp; REFUNDS INFORMATION\r\n      <\/span>\r\n\r\n      <h2>\r\n        Understanding Our Policy\r\n      <\/h2>\r\n\r\n      <p>\r\n        Please review the following\r\n        information about order issues,\r\n        returns, cancellations,\r\n        refunds, replacements,\r\n        and customer assistance.\r\n      <\/p>\r\n\r\n      <div class=\"kpd-gold-rule\"\r\n        style=\"margin-top:22px\">\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"kpd-policy-grid\">\r\n\r\n      <!-- POLICY 01 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-01\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            01\r\n          <\/span>\r\n\r\n          <h3>\r\n            Our Customer\r\n            Support Commitment\r\n          <\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          At King Poppers Dubai,\r\n          we want customers to receive\r\n          the products they ordered\r\n          and have a clear process\r\n          for resolving order issues.\r\n        <\/p>\r\n\r\n        <p>\r\n          If you receive an incorrect,\r\n          damaged, or incomplete order,\r\n          please contact our support\r\n          team so we can review\r\n          the situation and explain\r\n          the available options.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 02 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-02\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            02\r\n          <\/span>\r\n\r\n          <h3>\r\n            Incorrect, Damaged,\r\n            or Incomplete Orders\r\n          <\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          Please contact us as soon\r\n          as reasonably possible if:\r\n        <\/p>\r\n\r\n        <ul class=\"kpd-list\">\r\n          <li>\r\n            You receive a different\r\n            product from the one\r\n            you ordered.\r\n          <\/li>\r\n\r\n          <li>\r\n            An item is missing\r\n            from your order.\r\n          <\/li>\r\n\r\n          <li>\r\n            The parcel or product appears\r\n            damaged upon arrival.\r\n          <\/li>\r\n\r\n          <li>\r\n            The product or order details\r\n            materially differ from\r\n            what was confirmed.\r\n          <\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n          When contacting us,\r\n          please provide:\r\n        <\/p>\r\n\r\n        <ul class=\"kpd-list\">\r\n          <li>Your order reference.<\/li>\r\n          <li>A brief description of the issue.<\/li>\r\n          <li>\r\n            Photographs of the parcel,\r\n            packaging, or product,\r\n            where available.\r\n          <\/li>\r\n          <li>\r\n            Any other information\r\n            that may help us\r\n            review the order.\r\n          <\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n          We will assess the details\r\n          and contact you regarding\r\n          the next steps.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 03 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-03\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            03\r\n          <\/span>\r\n\r\n          <h3>Return Requests<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          If you wish to return\r\n          a product, please contact\r\n          our customer support team\r\n          before sending it back.\r\n        <\/p>\r\n\r\n        <p>\r\n          Return eligibility may depend\r\n          on the reason for the request,\r\n          the condition of the item,\r\n          whether the packaging has\r\n          been opened, and the type\r\n          of product involved.\r\n        <\/p>\r\n\r\n        <p>\r\n          For products with sealed\r\n          packaging or specific hygiene,\r\n          safety, or handling requirements,\r\n          please ask our team about\r\n          the applicable return conditions\r\n          before opening the package.\r\n        <\/p>\r\n\r\n        <div class=\"kpd-info-panel\">\r\n          <p>\r\n            <strong>Important:<\/strong>\r\n            Do not send a product\r\n            to an address that has\r\n            not been confirmed\r\n            by our team.\r\n          <\/p>\r\n        <\/div>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 04 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-04\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            04\r\n          <\/span>\r\n\r\n          <h3>Change-of-Mind Requests<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          If you change your mind\r\n          after placing an order,\r\n          contact us as soon as possible.\r\n        <\/p>\r\n\r\n        <p>\r\n          If the order has not yet\r\n          been dispatched, we will\r\n          review whether cancellation\r\n          is possible.\r\n        <\/p>\r\n\r\n        <p>\r\n          If the order has already\r\n          been dispatched or delivered,\r\n          the available options may depend\r\n          on the product condition and\r\n          the circumstances of the request.\r\n        <\/p>\r\n\r\n        <p>\r\n          Please contact us before\r\n          arranging a return so that\r\n          we can explain the process.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 05 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-05\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            05\r\n          <\/span>\r\n\r\n          <h3>Order Cancellations<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          Cancellation requests are\r\n          easier to process before\r\n          an order has been prepared\r\n          or dispatched.\r\n        <\/p>\r\n\r\n        <p>\r\n          If you need to cancel,\r\n          provide your order reference\r\n          and contact our support\r\n          team promptly.\r\n        <\/p>\r\n\r\n        <p>\r\n          Once the parcel has been\r\n          handed to the delivery provider,\r\n          cancellation may no longer\r\n          be possible through the normal\r\n          order process. Our team will\r\n          explain the available options\r\n          based on the order status.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 06 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-06\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            06\r\n          <\/span>\r\n\r\n          <h3>Refunds<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          Where a refund is approved,\r\n          our team will confirm\r\n          the refund amount\r\n          and the applicable process.\r\n        <\/p>\r\n\r\n        <p>\r\n          The refund arrangement may depend\r\n          on the original payment method\r\n          and the circumstances\r\n          of the order.\r\n        <\/p>\r\n\r\n        <p>\r\n          For Cash on Delivery orders,\r\n          please contact our team\r\n          for instructions on how\r\n          an approved refund\r\n          will be arranged.\r\n        <\/p>\r\n\r\n        <p>\r\n          Processing times may vary\r\n          depending on the payment method\r\n          or service provider involved.\r\n          We will provide relevant\r\n          information when confirming\r\n          the refund.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 07 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-07\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            07\r\n          <\/span>\r\n\r\n          <h3>Exchanges and Replacements<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          If you receive an incorrect\r\n          or damaged item, we will review\r\n          whether a replacement or another\r\n          suitable resolution is available.\r\n        <\/p>\r\n\r\n        <p>\r\n          Replacement availability depends\r\n          on current stock, the nature\r\n          of the issue, and the details\r\n          of the original order.\r\n        <\/p>\r\n\r\n        <p>\r\n          Please contact us before\r\n          returning or exchanging\r\n          any item.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 08 -->\r\n\r\n      <article class=\"kpd-policy-block\"\r\n        id=\"kpd-return-08\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            08\r\n          <\/span>\r\n\r\n          <h3>\r\n            Delivery Fees\r\n            and Refund Requests\r\n          <\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          If an order issue requires\r\n          a refund or replacement,\r\n          our team will review the\r\n          circumstances and explain\r\n          how any relevant delivery\r\n          charges will be handled.\r\n        <\/p>\r\n\r\n        <p>\r\n          Additional delivery fees\r\n          for optional services,\r\n          including requested same-day\r\n          delivery, will be reviewed\r\n          according to the details\r\n          of the order and\r\n          the service provided.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n\r\n      <!-- POLICY 09 -->\r\n\r\n      <article class=\"kpd-policy-block wide\"\r\n        id=\"kpd-return-09\">\r\n\r\n        <div class=\"kpd-block-head\">\r\n\r\n          <span class=\"kpd-block-number\">\r\n            09\r\n          <\/span>\r\n\r\n          <h3>How to Request Assistance<\/h3>\r\n\r\n        <\/div>\r\n\r\n        <p>\r\n          To help us review your\r\n          request efficiently:\r\n        <\/p>\r\n\r\n        <ul class=\"kpd-list\">\r\n          <li>\r\n            Contact our customer\r\n            support team.\r\n          <\/li>\r\n\r\n          <li>\r\n            Provide your order reference.\r\n          <\/li>\r\n\r\n          <li>\r\n            Explain the issue clearly.\r\n          <\/li>\r\n\r\n          <li>\r\n            Include photographs or other\r\n            relevant information,\r\n            where available.\r\n          <\/li>\r\n\r\n          <li>\r\n            Wait for our instructions\r\n            before returning any item.\r\n          <\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n          Providing complete information\r\n          helps us review your request\r\n          more efficiently.\r\n        <\/p>\r\n\r\n      <\/article>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- ======================================\r\n     06 CONTACT US \/ POLICY 10\r\n====================================== -->\r\n\r\n<section class=\"kpd-help\"\r\n  id=\"kpd-return-10\">\r\n\r\n  <div class=\"kpd-container kpd-help-grid\">\r\n\r\n    <div class=\"kpd-help-heading\">\r\n\r\n      <span class=\"kpd-small-label\">\r\n        SECTION 10 \/ CONTACT US\r\n      <\/span>\r\n\r\n      <h2>\r\n        We're Here<br>\r\n        to Help.\r\n      <\/h2>\r\n\r\n      <div class=\"kpd-gold-rule\"\r\n        style=\"margin-bottom:20px\">\r\n      <\/div>\r\n\r\n      <p>\r\n        For return requests,\r\n        cancellations, damaged\r\n        orders, or refund questions,\r\n        please contact our support team.\r\n        Include your order reference\r\n        so that we can identify\r\n        your order and assist\r\n        you more efficiently.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"kpd-contact-box\">\r\n\r\n      <div class=\"kpd-contact-row\">\r\n\r\n        <span class=\"kpd-contact-label\">\r\n          Website\r\n        <\/span>\r\n\r\n        <span class=\"kpd-contact-value\">\r\n          <a href=\"https:\/\/kingpoppersdubai.com\/\"\r\n            target=\"_blank\"\r\n            rel=\"noopener noreferrer\">\r\n            kingpoppersdubai.com\r\n          <\/a>\r\n        <\/span>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"kpd-contact-row\">\r\n\r\n        <span class=\"kpd-contact-label\">\r\n          Email\r\n        <\/span>\r\n\r\n        <span class=\"kpd-contact-value\">\r\n          [Insert your customer support email]\r\n        <\/span>\r\n\r\n      <\/div>\r\n\r\n\r\n      <div class=\"kpd-contact-row\">\r\n\r\n        <span class=\"kpd-contact-label\">\r\n          Phone \/ WhatsApp\r\n        <\/span>\r\n\r\n        <span class=\"kpd-contact-value\">\r\n          [Insert your business contact number]\r\n        <\/span>\r\n\r\n      <\/div>\r\n\r\n\r\n      <p class=\"kpd-contact-foot\">\r\n        Thank you for shopping\r\n        with King Poppers Dubai.\r\n      <\/p>\r\n\r\n    <\/div>\r\n\r\n  <\/div>\r\n\r\n<\/section>\r\n\r\n\r\n<!-- ======================================\r\n     FOOTER\r\n====================================== -->\r\n\r\n<footer class=\"kpd-footer\">\r\n\r\n  <p>\r\n    KING POPPERS DUBAI \u00b7 RETURNS &amp; REFUNDS POLICY\r\n    \u00b7 LAST UPDATED 18 OCTOBER 2026\r\n  <\/p>\r\n\r\n<\/footer>\r\n\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>KING POPPERS DUBAI \/ CUSTOMER CARE Returns &amp; Refunds Policy King Poppers Dubai Website Policy Last Updated: 18 October 2026<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1572","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/pages\/1572","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/comments?post=1572"}],"version-history":[{"count":4,"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/pages\/1572\/revisions"}],"predecessor-version":[{"id":1576,"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/pages\/1572\/revisions\/1576"}],"wp:attachment":[{"href":"https:\/\/kingpoppersdubai.com\/index.php\/wp-json\/wp\/v2\/media?parent=1572"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}