At King Poppers Dubai, we want customers to receive the products they ordered and have a clear process for resolving order issues.

If you receive an incorrect, damaged, or incomplete order, please contact our support team so we can review the situation and explain the available options.

Please contact us as soon as reasonably possible if:

• You receive a different product from the one you ordered.
• An item is missing from your order.
• The parcel or product appears damaged upon arrival.
• The product or order details materially differ from what was confirmed.

When contacting us, please provide:

• Your order reference.
• A brief description of the issue.
• Photographs of the parcel, packaging, or product, where available.
• Any other information that may help us review the order.

We will assess the details and contact you regarding the next steps.

If you wish to return a product, please contact our customer support team before sending it back.

Return eligibility may depend on the reason for the request, the condition of the item, whether the packaging has been opened, and the type of product involved.

For products with sealed packaging or specific hygiene, safety, or handling requirements, please ask our team about the applicable return conditions before opening the package.

If you change your mind after placing an order, contact us as soon as possible.

If the order has not yet been dispatched, we will review whether cancellation is possible.

If the order has already been dispatched or delivered, the available options may depend on the product condition and the circumstances of the request.

Please contact us before arranging a return so that we can explain the process.

Cancellation requests are easier to process before an order has been prepared or dispatched.

If you need to cancel, provide your order reference and contact our support team promptly.

Once the parcel has been handed to the delivery provider, cancellation may no longer be possible through the normal order process. Our team will explain the available options based on the order status.

Where a refund is approved, our team will confirm the refund amount and the applicable process.

The refund arrangement may depend on the original payment method and the circumstances of the order.

For Cash on Delivery orders, please contact our team for instructions on how an approved refund will be arranged.

Processing times may vary depending on the payment method or service provider involved. We will provide relevant information when confirming the refund.

If you receive an incorrect or damaged item, we will review whether a replacement or another suitable resolution is available.

Replacement availability depends on current stock, the nature of the issue, and the details of the original order.

Please contact us before returning or exchanging any item.

If an order issue requires a refund or replacement, our team will review the circumstances and explain how any relevant delivery charges will be handled.

Additional delivery fees for optional services, including requested same-day delivery, will be reviewed according to the details of the order and the service provided.