Welcome to King Poppers Dubai

Welcome to King Poppers Dubai. These Terms & Conditions explain how our website operates and what customers can expect when browsing products, placing orders, making payments, and arranging deliveries.

By using our website or placing an order, you agree to follow these terms.

Our goal is to make online shopping straightforward, with clear product information, transparent prices, convenient payment options, and delivery arrangements that can be confirmed before dispatch.

Products and Availability

King Poppers Dubai offers a selection of products in different sizes, including 10ml and 30ml options where available.

Please check each product page for its current price, size, description, and availability before ordering.

Product images are provided for reference. Packaging, labels, or minor visual details may occasionally differ from the images shown.

All products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you to discuss the available options.

Prices and Orders

Prices are displayed in UAE dirhams (AED), unless otherwise stated.

Any applicable delivery charges will be confirmed before the order is finalized.

Please check your selected products, quantities, contact details, and delivery address carefully before submitting your order.

We may contact you to confirm order details or delivery arrangements. An order may be delayed if essential information is missing or cannot be verified.

If a product is unavailable or an order cannot be fulfilled, we will contact you to discuss the next steps.

Payment Options

Cash on Delivery (COD) may be available for eligible orders and supported locations.

For COD orders, payment is collected when the order is delivered. Please confirm the final order amount and any delivery charges before confirming your purchase.

Payment options may vary depending on the order and delivery arrangements. Available methods will be confirmed during checkout or by our customer support team.

Delivery

Our standard delivery time is generally 1–2 days, depending on stock availability, order confirmation, delivery location, and courier arrangements.

Same-day delivery may be available upon request. Additional fees may apply depending on the delivery distance and location. Please contact our support team to confirm availability and the applicable fee before placing your order.

Delivery estimates are provided for guidance. We will do our best to keep you informed if an unexpected delay occurs.

Discreet Packaging

We understand that privacy is important when shopping online.

Orders are prepared with discreet outer packaging where available and operationally feasible. Shipping labels and delivery information may still be required to complete the delivery.

If you have a specific packaging or delivery request, please contact us before your order is dispatched. We will confirm what can be accommodated.

Order Changes and Cancellations

If you need to change your order, contact details, or delivery address, please contact us as soon as possible.

We will try to accommodate changes before dispatch, but changes cannot always be made once an order has been processed or handed to the delivery provider.

If you wish to cancel an order, please contact our support team promptly. We will confirm the available options based on the order's current status.

Returns and Refunds

If your order arrives damaged, incomplete, or different from what you ordered, contact our support team with your order reference and a description of the issue.

Returns and refunds are reviewed individually. Product condition, packaging, order details, and the nature of the issue may affect the available resolution.

Please contact us before sending any item back so that we can explain the next steps.

Customer Responsibilities

Customers should provide accurate contact information and a complete delivery address when placing an order.

Please remain reachable around the expected delivery time so that the courier can coordinate delivery.

If your contact number or address changes, notify us as soon as possible.

Website Information

We make reasonable efforts to keep product descriptions, prices, and availability up to date. However, information may occasionally change as stock and product listings are updated.

We may update website content, product listings, or these Terms & Conditions from time to time. The latest version will be published on this page.

Contact Us

For questions about products, orders, payments, delivery, or these Terms & Conditions, please contact our customer support team.